Return Policy

  • Pls take note this is a made-to-order home business so please make sure you read the T&C and the measurements on product page before ordering.
  • Customization items (with embroidery of names etc) are not eligible for exchange or return.
  • Color: Despite our effort to display the colors of our products that appear on the Website as accurate as possible, the actual color you see depends on the resolution and settings of your monitor, we cannot guarantee that your monitor’s display of any color will be as accurate as what we present.
  • Criteria for store credit/ Exchange: Wrong size was bought, & wish to exchange for the right size
    – Item must also be in its original condition i.e. unworn/unwashed, and in the original packaging.
    – FREE sized items are not eligible for any exchanges.
    – SALE items or items purchased under special promotions are strictly not allowed for exchange.
  • Criteria for return (defective & incorrect items):
    – Inaccurate measurements given, with a difference of at least 1 inch (2.5cm). Do note that there may be a 0.5-0.6 inches difference in our given measurements and such variance will not be considered as a defect/reason for exchange.
    – Incorrect item received.
    – Defective item received. Customers are required to send us pictures of the defective merchandise prior to mailing the item back to confirm that the item has a defect.
  • Pls email us at support@lgsews.com within 3 days since receiving of item with supporting documents, i.e. photos of received items, proof of purchase etc.